Frequently Asked
Questions

What security measures do you have in place?

To ensure everyone is safe and has the best possible time at Junkyard, we may conduct bag searches at specific times in our venues. This is done by a member of the security team at managements discretion. CCTV is in operation in all our venues.

Advance Bookings

We recommend booking in advance to avoid disappointment! Walk in tickets are available at caddy shack reception upon arrival, however these are limited so there is no guarantee! We advise that you get there early for your best chance! Our tickets usually are online up to 3 months in advance to purchase via Ticket Co who are our external ticketing company.

Walk-ins

Walk-ins are welcome all day, every day! Please bear in mind that at peak times or for larger groups there may be a short wait to get on to the course, but there’s a bar for that!

Please also note that these tickets are limited and are on a first come first served basis and therefore there are no guarantees. We recommend you book online in advance to secure your place!

I’m waiting on a response via email…

Thanks for getting in touch with us! Most answers to our frequently asked questions can be found here.

We get a lotta emails so please allow up to 24 hours for a response. If you email again on the same thread your email may go to the bottom of the pile so please be a patient putter!

If you feel your enquiry is urgent you can contact us via live chat on our website; just click the pink “HELP” Icon in the bottom right-hand side of the screen and a member of the Customer Service team will be happy to help.

What your policy on under 18’s?!

We allow supervised under 18’s at the following times ONLY:

Sunday to Thursday before 7pm, last entry 6pm. One paying adult must supervise every 4 under 18s.

We operate a Challenge 25 policy and ID will be required when entering the yard! Photos or scans of valid IDs will not be accepted.

What’s it gonna cost me?!

Tickets are charged at a “peak” and “off peak” rate

Off-peak tickets are applicable Sun – Thurs and are £8.00 per ticket per person
Peak tickets are applicable Fri – Sat and are £9.50 per ticket per person

 

COOL! How do I book?

Tickets are available to book online BOOK HERE

Maximum players per time slot is 8 players therefore if you have more than 8 players you will have to split your group up over more than one slot. i.e. 5 tickets at 18:00 and 5 tickets at 18:10 on the same course.

If you need a hand with this chat to us on live chat by clicking the pink “HELP” icon in the bottom right hand side of the page.

If you have a group of OVER 20 players, head to our group bookings page here.

SICK. When should we turn up?!

At least 20 minutes before your time slot, PRETTY PLEASE! We’re often pretty busy and need to get you ready to putt before you get onto the course. Any other free time can be spent getting in the party drinks… we’ll take a Ribena Turner, thanks 😉

Can’t I just leave a deposit and pay the rest on the night?

Afraid not, sorry! We can only reserve tickets once they’ve all been paid for in advance, we always recommend booking online.

So, what if there are more of us than the amount of tickets that are available online?

If you have a group of OVER 20 players, please head to our group bookings page.

For group sizes below 20, you may find that you’ll need to book across consecutive time slots. You should split your party into groups of a maximum of 8. So, have a think in advance about who’s gonna play with who. Pro-tip for victory: putt yourself with the worst players! 😉

Is the venue wheelchair accessible?

Due to the uniqueness of each of our venues, access for each site and of our courses vary. Some of our sites require entrances via stairs and some have lifts/escalators. We advise you to contact customerservice@junkyardgolfclub.co.uk in advance of your visit if you feel you may require additional support or should you have any questions at all regarding access.

Our team will be more than happy to assist. Please consider that at each location, access to golf courses may be limited for anyone experiencing mobility issues. All of our courses involve different levels, ramps, steps, lower level obstacles, uneven edges and restrictive spacing. In some venues, toilets may be situated on a different level. There is limited seating available in each venue. We’d hate for anyone to be disappointed on the day, so it’s really important you get in touch with us as soon as possible before making a booking to discuss any needs you or members of your party may have on customerservice@junkyardgolfclub.co.uk. Where customers are required to bring additional participants to facilitate their visit they will incur no extra cost.

Why is 8 the maximum number of putters allowed on at any time slot?

Any more and you’ll slow down all the other putters behind you, we don’t want any brawls on the yard!

I can’t find a contact number?!

We don’t have a contact telephone number I’m afraid, our venues are way too loud! You are best contacting us on our social platforms to give us heads up if you are going to be late or via live chat on our website.

You can also email us on customerservice@junkyardgolfclub.co.uk: please note we can take up to 24 hours to respond on email.

How do I book for more than 8 people?!

To purchase tickets and to see our availability, simply click through to ‘Book Now’ on the top right of the website, where you can select your preferred date, time and course:

Here you can select up to 8 tickets for every 10-minute time slot.

To ensure each course runs smoothly our maximum number allowed on a hole at a time is 8. You can book each smaller group spread across consecutive time slots i.e. 8 people @18:00, 8 people @18:10 etc. How you divide your group up is completely up to you!

If you have split your group over consecutive time slots there’ll be around 10 minutes between each group, but not to worry we have some great drinks available to keep you occupied!

Alternatively, you can split your group a similar way but over multiple courses which will mean you’ll all start and finish at relatively the same time, i.e. 8 @18:00 Pablo, 8 @18:00 Bozo etc.

 

If you require any assistance with this feel free to live chat with us on our website so we can help you out!

I’m going to be late/can’t make my booking, what should I do?

You are best contacting us on our social platforms to give us heads up or live chat with us on our website for an instant response!

I’ve missed my booking, do I get my money back?

We don’t do refunds, sorry!

In exceptional circumstances as a good-will gesture, we may be able to issue you with a refund or re-book you for another day. This is at the customer service representatives discretion. Please email customerservice@junkyardgolfclub.co.uk with proof of your booking and the venue you’ve booked for and we’ll be in touch!

Oops, I forgot to add an additional playa to the booking! How do I add them?

Get yourself back on the ticketing page and buy an additional ticket for the same time slot on the same course, simple huh?

But, it’s sold out!

Unfortunately, slots do sell out quickly, particularly on the weekends. Fear not, there are a few options:
– If it’s a for few extra people, book them on the following time slot and they won’t be too far behind the rest of your group.
– Don’t forget that there are also a limited number of walk-in slots that are available to buy at the venue on the day. You could always get down earlier to buy one of those!

Can’t you just squeeze one or two more people on?

Unfortunately not. Walk-in tickets are only available to buy from the venue on the day. It’d be unfair on all the other putters to prioritise, sorry!

How long does it take to get around the course?

That depends on when your booking is, the ability of the players in your group, how many are in your group and how many party drinks you’ve had! The average is an hour.

We’re playing 2 courses. How much of a gap should we leave?

We recommend leaving 45 minutes to avoid missing your second round. You can always get a drink and some snacks whilst you wait!

How many bars are there?

There are two main bars in the venue serving a great range of cocktails and party snacks, plus a bar halfway around each course. Loser buys the drinks!

What kind of food do you do?

Get involved with our selection of hot dogs, nachos, popcorn and pick ’n’ mix available at our main bar!

Can we reserve tables?

Afraid not, sorry. It’s generally not too much of a wait to get one though!

Do you do any discounts?

Students can get 50% off golf Sunday – Thursday via the UNiDAYS app, or rock up on the day for tickets on the door. Please note you will be required to bring a valid student ID upon arrival for walk-up tickets. Terms & Conditions apply ✌️

Emergency service workers get 50% off on Mondays and Tuesdays. Simply show up with your ID. These tickets cannot be booked in advance though, walk-ins only! Terms & Conditions apply ✌️

Terms & Conditions

UNiDAYS discount is valid off-peak days only and applies to educational institutions which are registered on the UNiDAYS app, for any direct UNiDAYS enquiries, please contact UNiDAYS here.

Emergency Services discount applies to those who own a Blue light ID card or is a member of the Armed Forces.

For corporate bookings of over 15 or 20, how long before the event do we have to pay our invoice?

At least 2 weeks before the event, but the sooner the better please. If you haven’t paid by then, we’ll have to release your tickets. The majority of our reservations are made at least 2 weeks in advance, so for us to have any chance to re-sell them we have to stick strictly to this rule.

Can I buy gift vouchers?

‘Fraid not right now, but we are looking into this for the future!

When’s the last tee off time?

Monday: 12PM-11PM
Tuesday: 12PM-11PM
Wednesday: 12PM-11PM
Thursday: 12PM-11PM
Friday: 12PM-12AM
Saturday: 12PM-12AM
Sunday: 12PM-9PM

I would like to speak to someone about my Junkyard Golf Club experience. Who can I contact?

We’re happy to listen! Please drop an email to customerservice@junkyardgolfclub.co.uk and we’ll be in touch promptly to help!

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