Frequently Asked
Questions

We are open!

Tickets are now live until Jan 2022 for groups of up to 6 peeps. To book online please choose which yard you want to play at and click ‘BOOK NOW’.

Keep an eye on our social media for more info and any updates!

COOL, how do I book!?

Hit the big ‘BOOK NOW’ button on the right-hand side of our homepage, select the ‘Book golf’ and it’ll then direct you to our availability!

Our maximum number of players per time slot is 6! If you have more than 6 players you will need to split your party into smaller groups and book across different courses i.e. a group of 10 would need to book 5 tickets at 18:00 on Gary and 5 tickets at 18:00 on Bozo. Pro-tip for victory: putt yourself with the worst players! You can drink and socialise together but we would stagger you into groups of 6 players on the courses to prevent congestion.

If you need a hand with this just click the pink “help” icon in the bottom right hand side and our Customer Service team will be happy to assist you with your booking!

SICK. When should we turn up?!

Please arrive at the time stated on your ticket – no earlier as you may be asked to wait outside due to the venue capacity! You will have time to grab a drink, get your wristbands, and head to the course for some puttin’ good fun!

If you’re late to your booking this could result in you missin’ out on your drinkin’ time!

What’s your policy on under 18’s?

We allow supervised under 18’s at the following times ONLY:

Sunday-Thursday: Before 7PM, last golf at 6PM.

Under 18s must be accompanied by an adult (18+) 1 adult supervising max 5 under 18s. The supervising adult will be required to purchase a ticket and go around the golf course with the under 18’s that they are supervising for health and safety purposes.

ID must be shown to gain entry into any of our venues, with physical forms being accepted only. See our Terms & Conditions for more information.

Do I need ID?

Physical photo ID will be required when entering any of our venues, we have the right to refuse entry to anyone who is unable to provide valid ID. Please bring photo ID with you as you will not be entitled to a refund if we have to refuse you entry, only an Off-Peak day rebook. Scans/photographs of ID will not be accepted.

Do I need to wear a face mask?

We ask that you wear a mask, if you are not exempt, to keep our guests and staff as safe as possible. This is not a legal requirement but we ask you kindly to adhere to this where possible to prevent the spread of covid in our venues. If a member of our team is wearing a mask then please respect that by popping one on or taking a step back to help them feel comfortable in work.

Covid-19 Secure Measures

To ensure we are keeping our guests and staff safe, we have carried out and taken precautionary measures in all our venues. See below for the full deets

Cleaning!
We’re continuing to have a cleaning schedule to ensure all key areas of our yards are thoroughly cleaned regularly. Hand sanitisation stations will be available throughout the venue and courses. Golf clubs and balls will be cleaned after every game.

Safety of Staff!
Our crew’s safety and wellbeing are super important to us as they make your experience epic. We’ll be giving our team the option to wear PPE such as masks or visors whilst they are working and they will be of course washing their hands regularly. All our crew will be given training and support as we re-open!

Cloakroom!

I can confirm that as of the 31st of August, our cloakroom will be back open! Please just ask the caddy in front of house if you can leave anything there!

Face masks

We ask that you wear a mask, if you are not exempt, to keep our guests and staff as safe as possible. This is not a legal requirement but we ask you kindly to adhere to this where possible to prevent the spread of covid in our venues. If a member of our team is wearing a mask then please respect that by popping one on or taking a step back to help them feel comfortable in work.

Payment options!
We’ll only be accepting card payments We can’t accept cash at this time sorry!

Ordering a drink!
You can order one of our mega cocktails at the bar or at the course bars and some of our tables will still have QR codes on the table for table service for larger groups! Remember we are cashless!

Track and Trace!
To help the NHS out and do our bit, we have in place a Track & Trace System in all our yards.
You can log in to our Wi-Fi in the venue using your smartphone and easily add your name and number to the form. Or, alternatively, you can access this via the NHS app.

If you start to feel unwell and you have visited our venue you will need to contact NHS directly on 119 and explain that you have visited us, when you visited and who you were with! Your data will not be used for marketing purposes, all your information is kept super safe and deleted after 21 days.

Please don’t visit us if you are displaying any covid-19 symptoms such as a high temperature or a persistent cough; speak to the Customer Service team on live chat on our website to discuss amending your booking to another date and they will gladly help you out!

Why is 6 the maximum number of putters allowed on at any time slot?

Our maximum number of players per group is 6.

If you would like to book for 6 players you can do so online.

If you have a group of 6 players you can split your group up across 2 timeslots; however, you will need to follow the maximum players rule to avoid course congestion.

For larger groups of more than 12 players, fill out a group booking inquiry form, and our Sales and Bookings team will help get your party booked in!

Can I buy gift cards?

We are now selling gift cards to the monetary value of £10-£100!

Gift cards can be purchased online via our website and last for 12 months from the date purchased.

They can be redeemed against golf only!

Money on gift cards is not redeemed against drinks in the venue and anything left over can’t be refunded. Please see our T’s and C’s for more info!

Can I change my time slot?

We can change booking/time slots if you give us 24 hours prior notice – we can only make amendments to bookings once so make sure your new desired time slot is deffo doable for your party!

Send through your tickets to customerservice@junkyardgolfclub.co.uk with your new booking information and we’ll get it all sorted for ya!

Pop up on live chat if you’d prefer!

Heads up, there MUST be available on your new time slot in order for us to make this change!

 

What’s it gonna cost me?!

Tickets are charged at “peak” and “off-peak” rates.

Off-peak tickets are applicable Sun-Thurs and are £8.50 per ticket per person. Peak tickets are applicable Fri – Sat and are £10.00 per ticket per person.

50p of your ticket price is a booking fee, this is non-refundable.

What are your payment methods in venue?

We are a cashless venue!

Do you do walk-in tickets?

Yes, but these are limited so we advise booking in advance to avoid disappointment in case these aren’t available on the day!

I’m going to be late/can’t make my booking, what should I do?

Do what you can to get you and your party pals to the yard as soon, as possible and our caddies will do their best to accommodate your booking.

We have a tight time schedule so no promises that you’ll be able to get ya golf on!

Oops, I forgot to add an additional playa to the booking! How do I add them?

Get yourself back on the ticketing page and buy an additional ticket for the same time slot on the same course, simple huh?

Carers!

Carers play for free at the yard!

Get in contact with our Customer Service Team on live chat to find out how to book this in!

Alternatively, you can drop an email to customerservice@junkyardgolfclub.co.uk

Can’t you just squeeze one or two more people on?

Unfortunately not, it’d be unfair on all the other putters, sorry!

How long does it take?

This depends on when you’ve booked for and how many players are at your party!

Including the time it takes you to check-in, grab a table, order one of our EPIC cocktails and putt your way through one of our 9 hole courses – your Junkyard experience will last an hour to an hour and a half on average!

 

Lost property

Get in touch with us on live chat or email customerservice@junkyardgolfclub.co.uk if you think you’ve left anything behind at the yard!

We keep hold of lost property for one month before we get rid of it, so best check sooner rather than later!

We’re playing 2 courses. How much of a gap should we leave?

We recommend leaving 40 minutes to 1 hour in between courses.

Once you’ve putt your way through the first course, head straight over to your next, and our course marshalls will get you started in no time!

We can’t wait for you to show off ya puttin’ skills!

Can we reserve tables?

There’s no need! We have plenty of space to sit/stand for you to socialise with your pals! Tables are on a first-come first-served basis.

 

Can’t I just leave a deposit and pay the rest on the night?

Afraid not, sorry! We can only reserve tickets once they’ve all been paid for in advance. Tickets can only be booked online, through our website.

If you’re struggling, pop onto our live chat icon and a member of our Customer Service team will get ya sorted!

Do you do any discounts?

HELL YEAH!

Students can get 50% off golf for every off-peak day (Sunday-Thursday). You’ll just need to select ‘Student ticket type’ during the booking process! Please note: you will be required to bring a valid student ID upon arrival! This offer is only redeemable to University or college students!

We also offer 50% off golf on every off-peak day (Sunday-Thursday) for any occupation that’s under the Blue Light Scheme i.e. NHS staff, emergency services, and armed forces. Please hit the ‘Blue Light ticket type’ during the bookings process to redeem this discount – this can be used for you and 3 other party pals! You’ll be asked to show some form of proof upon arrival so make sure you bring something along with you!

Pop up to us on live chat and we’ll be able to assist you if you’re unsure!

Is the venue wheelchair accessible?

Due to the uniqueness of each of our venues, access to each site and of our courses vary. Some of our sites require entrances via stairs and some have lifts/escalators. We advise you to contact customerservice@junkyardgolfclub.co.uk in advance of your visit if you feel you may require additional support or should you have any questions at all regarding access.

Our team will be more than happy to assist. Please consider that at each location, access to golf courses may be limited for anyone experiencing mobility issues. All of our courses involve different levels, ramps, steps, lower level obstacles, uneven edges, and restrictive spacing. In some venues, toilets may be situated on a different level. There is limited seating available at each venue. We’d hate for anyone to be disappointed on the day, so it’s really important you get in touch with us as soon as possible before making a booking to discuss any needs you or members of your party may have on customerservice@junkyardgolfclub.co.uk. Where customers are required to bring additional participants to facilitate their visit they will incur no extra cost.

I can’t find a contact number?!

We don’t have a contact telephone number I’m afraid, our venues are way too loud! You are best contacting us on our social platforms to give us a heads up if you are going to be late or via live chat on our website.

You can also email us at customerservice@junkyardgolfclub.co.uk: please note we can take up to 24 hours to respond to email.

Can I get a refund?

If given 48 hours’ prior notice we can refund your booking, anything less than that then ‘fraid not!

I would like to speak to someone about my Junkyard Golf Club experience. Who can I contact?

We’re happy to listen! Please drop an email to customerservice@junkyardgolfclub.co.uk and we’ll be in touch promptly to help!

Get ya golf on!

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